Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card  for free. Click here to send us any feedback on the journey planner. Merseytravel unveils travel rewards smartcard In the UK, Merseytravel has teamed up with Uber to create a loyalty rewards programme that encourages easier and more cost effective travel for commuters in Liverpool, in the form of the new ‘Walrus Card’. AnnualAnytime any day. Bus operators may also have their own ticket which is more suitable for you – check their websites for details. Whether you travel by bus, train, ferry, car, get a taxi, walk or cycle, we want to hear from you. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. What if I lose my smart Solo Term Time Ticket or it is stolen? We are sorry for any inconvenience caused. Mobile Tickets will get sent directly to your Trainline app and etickets can be opened on your phone as a PDF. There is a £1 activation charge when you buy your new MetroCard. Term TimeMonday to Friday during term times only, including during half term. When can I buy a Solo Term Time Ticket for Autumn 2020? Your receipt should show this information, or if you have bought it online you can check this in the “My Tickets” section. Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. Merseytravel delivers transport projects that support the economic growth of the Liverpool City Region. Complete a ticket surrender (PDF, 36.0KB) form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. Liverpool and Wirral - Free Christmas Day services operated on behalf of Merseytravel (Details to be confirmed) Chester / Lancashire - No service. You can now buy your Solo Term Time Ticket online. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. Merseytravel Centres stock only local tickets. Learn more about Mobile Tickets and etickets. Merseyrail goes digital with online Day Saver tickets. 0:17 Has the way you travel changed recently? Tickets for Liverpool FC matches can be purchased across a number of sales channels, subject to the specific selling details advertised for each individual match. No future events currently found at Merseytravel in Liverpool (View past events).Check out the similar venues below or view events in Liverpool. Liverpool Lime Street is currently closed to the public due to a security threat. Prices. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. Solo tickets are valid across Merseyside. There is also a booklet for young people (aged 5 - 18) tickets. Is my Term Time Ticket valid across all areas of Merseyside? As of last Thursday (25 July), passengers are now able to purchase Adult Merseyrail Day Savers (£5.30) and 18 & under Merseyrail Day Savers (£2.65) from the Merseyrail website. Merseytravel is extending its Walrus smartcard to cover weekly, monthly and annual Railpass tickets from Monday, February 18. The OP mentions the worst fault of Merseyrail which is the lack of TVMs from which tickets purchased online can be collected. For a small fee for your card and the postal costs your new MetroCard will be delivered by post. I have a Walrus card - do I need to change this to use the MetroSmart website? If your card has been damaged, a replacement fee may be applied. Merseytravel prepaid tickets, National Concessionary bus passes and Arriva day tickets are all valid on this service. A new MetroCard smart travel scheme is to replace the Liverpool City Region’s Walrus card. I no longer need my ticket can I have a refund ? With almost 800 trains running every day, Merseyrail offers frequent services on all lines - usually every 15 minutes on each line (every 30 minutes to Chester) - meaning that services through Liverpool city centre run every few minutes. When you buy your first smartcard you will receive a MetroCard. When you buy a ticket online you will need to collect it on the bus before you can buy another. Activates on the day you first use it. The system allows customers to download transport tickets on to their smartcard instantly through a reader attached to their PC. Saveaway, TRIO and SOLO tickets are accepted as per the published conditions and ONLY on the following sections, (in both directions): // X3 between Liverpool and Birkenhead Bus Station // X4 between Liverpool and Liverpool Airport including Liverpool South Parkway NOT VALID beyond the Merseyside boundary September 2012 The three-month trial of a smartcard ‘ticket at home’ system has exceeded expectations, and Merseytravel aim to be developing the system in conjunction with the full roll-out of their Walrus smartcard next year. Day Savers are valid for unlimited travel on Merseyrail’s Northern and Wirral lines, only excluding peak hours 06.31 - 09.29 Monday - Friday. Who should I contact with any queries? Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. This booklet tells you about the options for adults aged 19 and over. Enjoy Liverpool’s ultimate sightseeing experience on our 50-minute daily River Explorer Cruises. Or buy online. We will refund a Term Time Ticket in line with our refund policy. Station Commission begins journey towards a world class rail station for the Liverpool City Region, Ferry users reminded ahead of Seacombe ferry terminal closure for major refurbishment programme, Metro Mayor issues key advice for those travelling during the festive season, The Apprentice Travelcard for 19 – 24 year olds, Refunds, Returns, Compensation and Overcharging. Once collected on the bus, your Solo tickets are stored on your smartcard for a maximum of 12 months. We aim to have normal service resumed as swiftly as possible. I don’t currently have a MetroCard - how do I get one? In the unlikely event that your card doesn’t read but you believe that it is valid, please visit a Merseytravel Centre. […] Station Commission begins journey towards a world class rail station for the Liverpool City Region, Ferry users reminded ahead of Seacombe ferry terminal closure for major refurbishment programme, Metro Mayor issues key advice for those travelling during the festive season, The Apprentice Travelcard for 19 – 24 year olds, Refunds, Returns, Compensation and Overcharging. We have discounts available for Groups of 12 or more. All children aged 15 and below must accompanied by an adult. I use my MetroCard or Walrus to buy Railpass tickets. We have also produced a booklet with details of tickets for adults (aged 19 and over). Similar in concept to London’s Oyster Card, the Walrus card is a smart card that […] Your ticket will be checked and the refund calculated. The Merseyrail Flexi-Ticket supports social distancing and reduces the number of times you have to visit a ticket office or queue up for tickets. From 10/01/2021 Arriva to handover the running of Cannock depot and all routes to D&G Bus. You can complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. Google Pay, Apple Pay. Our friendly and knowledgeable staff can also advise you how to get around the region, which bus or … You can also check the status of your ticket here to make sure that it has not expired. Tickets available for customers on their Walrus smartcards include various types of “Solo” ticket, which can be used on any bus across Merseyside, and a “SaveAway” ticket, which is an off-peak day ticket for use on local bus, train and ferry services. There are none in Wirral - nearest are Lime Street and Chester - so tickets for journeys commencing in Wirral have to be sent by post if … You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. Your ticket will be checked and the refund calculated. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. Additional tickets are going to be added to the scheme to further improve passenger value and convenience. Under 5s travel free in Merseyside. The aim is to make it world class. Now Merseytravel are using standard rail tickets for Saveaways is it possible to buy one online from a normal train ticket provider website opposed to having to buy them in batches of 10 directly from Merseytravel? The quickest and easiest way to buy your first Solo Adult or Young Person’s Solo ticket is via our website. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. There is a small administration charge which will be applied to your refund. You can pick up copies of various leaflets or choose from a range of tickets. Find the right Merseyrail train ticket or pass to best suit your individual needs. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. If you would like to buy a annual or quarterly Commuter tickets, please fill out this form (PDF, 1.99MB) and bring it to a Mersey Ferries terminal. The three-month trial of a smartcard ‘ticket at home’ system has exceeded expectations, and Merseytravel aims to be developing the system in conjunction with the full roll-out of its Walrus smartcard next year. Merseytravel events. How do I buy my first Smart Solo Term Time Ticket? Both let you skip the queues at the ticket machine and breeze straight through the gates using your phone. Complete a ticket surrender (PDF, 36.0KB) form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. If you have a question about Railpass please contact Merseyrail for help. This fee is to cover the card production and distribution costs. Quick, convenient and easy, saving you both time and money and allowing your child to travel to and from school without worry. If you have an email address linked to your Fast Tag account it is possible to reset your password. Tickets can be purchased at Spaceport on the day of your visit or book online to SAVE MONEY (online tickets must be purchased in advance to receive a discount). What do I need for my first ticket? Merseytravel Centres, Train Stations, PayPoint stores, 1 Zone, 2 Zones or 1 Area, 3 Zones or 1 Area & 1 Zone, All Areas. The next couple of years will see a rollout of Merseytravel’s smart ticketing programme with new ticket products and new ways to purchase them. Buy tickets. The new scheme, announced today (Weds 23rd October) by Metro Mayor Steve Rotheram, will be phased in from December, when Merseytravel’s adult daily, weekly and four-weekly Solo bus tickets will be available online for the first time. It provides door to door journey plans for trains, buses, and ferry services as well as scheduled departures from a specific location. Your ticket will be checked and refund calculated. 1, 3 or 5-day bundles, Week, 4-weeks, Term, Year. From the end of service on 9th January 2021, Arriva are planning to handover the running and operation of their Cannock bus depot and all local routes run from the depot to D&G Bus. We will refund a Term Time Ticket in line with our refund policy. Fast Tag is the easiest, quickest and cheapest way to pay for Mersey Tunnels journeys. Merseytravel Centres There are two Merseytravel Centres in Liverpool city centre, selling a range of travel tickets including a one-day Saveaway Ticket for buses, trains and Mersey Ferries river crossings*. There is a £1 activation charge when you buy your new MetroCard. If you are an apprentice aged up to 18 you already receive half price travel. The system allows customers to download transport tickets on to their smartcard instantly through a reader attached to their PC. Lime Street Station is Liverpool’s mainline station with trains arriving from Manchester, London, Scotland and the rest of the UK as well as destinations along the City Line such as from Huyton and St Helens. Term TimeRenew it online or at a Merseytravel Centre a few days before term starts. One, Three or Five Day Bundle, Weekly, 4-Weekly, Term Time & AnnualCash, contactless, credit or debit cards. Liam Robinson, Chair of the Transport Committee of Liverpool City Region Combined Authority, said: “I’m delighted that train passengers will now have the option to purchase Merseyrail Day Saver tickets online, allowing them to travel across our City Region and beyond with just the click of a button. Share your comments and suggestions. Each refund is calculated based on the % used in line with relevant weekly or monthly prices. Getting Around. Please email smart@merseytravel.gov.uk with the following details:-. If your card is reading on other buses there may be an issue with the bus driver’s ticket machine. This fee is to cover the card production and distribution costs. Smartcard replacement will boost footfall at Merseyside retailers Welwyn Garden City, 18 November 2014: Merseytravel has announced a new partnership with... | November 6, 2020 Please email smart@merseytravel.gov.uk quoting your order reference number to let us have the correct details. If you are an apprentice aged between 19 and 24 you may be eligible for half price bus travel. Now passengers can top up their smart cards quickly and easily, close to where they live and work, making travel in Merseyside easier and more convenient than ever. You can have more than one ticket on your card at any time. If you don’t have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for £1. You can also visit a Merseytravel Centre from early August to buy your ticket. Merseyrail passengers are now able to purchase Adult Merseyrail Day Savers (£5.30) and 18 & under Merseyrail…Read more › Activates on the day you first use it. I have received my email confirmation and I notice that I have entered my personal details incorrectly? Concession tickets are available for seniors aged 60 and over and students (valid NUS card required). I applied for my Solo Term Time Ticket online, when will I receive it? I have looked at the Term Time Ticket and the dates don’t meet my needs - what should I do? For up-to-date information on all bus, train and ferry services, call Traveline Merseyside on 0871 200 22 33, open 8am – 8pm, 364 days a year or visit www.merseytravel.gov.uk Term TimeIf you have a MetroCard or Walrus you can now buy and renew your ticket online. Great news! Merseytravel is the Passenger transport executive and Strategic Transport Advisor for the Liverpool City Region.Responsible for the coordination of public transport in Merseyside, North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014 Merseytravel expanded its area of operation from the metropolitan … No trains are running from the station. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. The term dates for term time Tickets can be found here. You will then be able to register your MetroCard and buy Adult Solo tickets online. These are valid […] What is a MetroCard and is it different to a Walrus card? I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? A new MetroCard smart travel scheme is to replace the Liverpool City Region’s Walrus card. One, Three or Five Day Bundle, Weekly & 4-WeeklyBring your MetroCard or Walrus to any Merseytravel Centre or PayPoint retailer to avoid paying another £1 activation fee. Travel concessions for people with a disability. 4-WeeklyAnytime any day. There are two Merseytravel Centres in Liverpool City Centre. After initially just offering Merseytravel tickets, last year saw the introduction of Arriva and Stagecoach tickets which can now be loaded on to Walrus cards. We advise you to register your card online so that we have a record if you lose it. Alternatively, drop into a Merseytravel Centre where friendly staff can give you help and advice on public transport across the region. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket won’t be valid for travel in Lancashire, Cheshire or Halton. Trains to Liverpool. 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