GC Services is the largest privately-held outsourcing provider of call center management and collection agency services in North America. We offer turnkey solutions, which encompass contact center deployment, operation, staffing, and management services.  |  Copyright © 2020 GCS Agents We understand the limitations, conditions and issues small businesses are faced with. Its purpose is to offer information, software, and other resources needed to enhance the support services that Varian provides to its customers. Checking. The system is fully customizable, and updates throughout the day so consumers can manage their accounts more easily. 8 ans. Customer Service Diploma Level 3 QCF This qualification is aimed at candidates who will be delivering and managing service and will be accountable in their area of practice.  |  Then GCS assumed control of the operation and began improving performance and efficiency. GCS Consultants is the solution to managing your company’s technology. Signaler ce profil; Expérience. ... Our Global Customer Solutions (GCS) team acts as a trusted technical partner to our customers and works closely with the sales, solutions and delivery teams. ismael FERREIRA(PARIS) est GCS Global customer Manager chez DHL EUROPEAN COORDINATION CENTER à Diegem depuis 2007. In either case, our goal is the same – learn your mission, understand your goals, and make sure to deliver. GCS provided subject-matter experts in each of these five areas to uncover areas of opportunity and provide implementation plans and key performance metrics for sustaining efficiency over time. With GCS handling the back-office requirements, our partners can focus time and resources on their core areas of ability. That's why we invest in creating meaningful work experiences and continuous development opportunities. Search CareerBuilder for Customer Service Gcs Jobs and browse our platform. Value for money highly recommended. GCS Customer Service Representative in the United States makes about $14.22 per hour. Since 2001, Global Contact Services has provided the expertise needed to successfully manage the people, process and technology for running contact centers and back-office support operations to support these responsibilities. We are happy to tell others of this company and the loyalty GCS has to customer satisfaction. Our professional staff is easy to work with and dedicated to taking care of you AND meeting your needs. The client conducted train-the-trainer with our training staff and spent the first month on-site watching our performance to make sure it met their standards. The Experience of Yesterday, the Knowledge for Tomorrow, Consulting for Change in a Large College System. GCS is a chance to show the world what you can achieve. Lyon Area, France. Approves of CEO. Work from Home. Global Customer Service (GCS) Every bioMérieux subsidiary and distributor has its own Local Customer Service to ensure support is close at hand. The artwork design can be customized and designed for specific customer needs; whenever a customer request is received, a professional approval sheet can be quickly made to the customer for confirmation. Automagically. Global Customer Service (GCS) : service clients mondial. 123 likes. The contact center may also close to observe other Federal holidays. Our customer service centers are located offshore, near shore, onshore and throughout the United States. GCS. GCS Mapper is ready for 2021. We work with you to improve your results, whether you operate the center or contract the operation with someone else. Knowledgeable service based on years of experience access to legal advice if appropriate, their seminars and training excellent and valued by those who have accessed their services. Overview Overview. Our agents become your subject matter experts. Indeed.com estimated this salary based on data from 4 employees, users and past and present job ads. About GCS Credit Union; Become a Director/Volunteer; Become a Member; GCS News; YouTube; Member Feedback; Careers; Locations & Hours; Contact Us; About Us. We offer contact center services in multiple languages, are technology agnostic, and bring energy and experience to the team. 54 Salaries. Password. Simply click the link below. Excellent service dedicated to meeting the needs of Governors required to discharge their duties effectively. In our complex world where the public is more empowered than ever, every customer service interaction is critical. Do you still have questions about working at GCS? Our approach is collaborative, efficient and results-driven. Please note that all salary figures are approximations based upon third party submissions to Indeed. At GCS, we grow together. We promote from within. We staff and manage both dedicated and consolidated centers. Our background with a diverse client base has developed a deep level of knowledge of technologies, platforms, and services. We are recognized in the industry, including our recent BenchmarkPortal designation as the #1 Call Center in North America. 4 reviews of GCS Services "GCS Services came highly recommended from friends and we weren't disappointed! GC Services provides a comprehensive set of business process outsourcing (BPO) solutions, including customer relationship management (CRM). This kind of award-winning service depends on the dedication of our people to provide outstanding customer service with every interaction. Here are just a few ways our contact center outsourcing can help: Manage the work on-premises in a Government Owned Facility (GOF), Use our off-premises, secure contact center with dedicated or blended staff, Provide a dispersed or specialized skill model with at-home agents, Hybrid models to meet overflow, after hours, emergency and international needs, Move more Customer Service to Self Service, Managed Services for Government Owned Facilities. Services & Tools; Member Center; About Us. We represent YOU to your customers. Our process-oriented focus allows us to support the diverse initiatives of Federal, State and Local Governments Agencies, Organizations and Contracting Partners. About GCS Credit Union; Become a Director/Volunteer; Become a Member; GCS News; YouTube; Member Feedback; Careers; Locations & Hours; Contact Us; About Us . This service is aimed at Companies of all sizes who have identified the need for training and awareness of their Customer Service practices and procedures. Headquartered in Nashville, TN, with offices in IL and SC, CGS's more than 1,000 experienced employees provide services including healthcare claims processing and payment, customer service, provider credentialing, enrollment and education, medical necessity, pre- and post-payment review, as well as cost reduction through systems and process improvements. Global Customer Service (GCS) Every bioMérieux subsidiary and distributor has its own Local Customer Service to ensure support is close at hand. We understand human communications and how to help agents communicate with your customers. DWP Digital is the Best Employer Brand. Average GCS hourly pay ranges from approximately $10.91 per hour for Call Center Representative to $115 per hour for.NET Developer. To provide you with the highest level of customer service, training and support we have 2 dedicated teams to answer your ever day questions and needs: Local Subsidiary teams; Global Customer Service (GCS) Every bioMérieux subsidiary and distributor has its own Local Customer Service to ensure support is … We selected agents based on the required skill sets. Global Contact Services (GCS) is a customer experience leader in providing exceptional customer service since 2001. Due to the changes we made, our agents became very proficient with the tasks and outperformed the client’s in-house teams in many areas. Services & Tools; Member Center; About Us. "GCS is the best company I have seen in many many many years. We operate. Overall its a good company, however the professionalism was lacking. (Our simple app takes less than four minutes to complete.). GCS is a chance to show the world what you can achieve. I worked at GCS full-time for less than a year. Our senior management has full knowledge of the relationship and shares a vested interest in the outcome. Customer Service Gcs i... Job Type. We bring you leaders in their respective areas of process design, operations, technology and telephony, human resources, training, and customer service. Our flexible models are designed to work in the environment that you need. … We work with clients to serve customers around the world from a global footprint. They have an extensive product range, with knowledgeable, helpful and efficient staff.” Adam Ladyman - Kent and Blaxill – Colchester. More About Us. Our early years of competitive survival in the corporate world honed our ability to provide cost-competitive solutions and sustainable profit margins. Apply now for jobs that are hiring near you. nov. 2016 – Aujourd’hui 3 ans 9 mois. We operate Government owned (GOCO) and Contractor owned (COCO) models. Indeed.com estimated this salary based on data from 7 employees, users and past and present job ads. These programs require scalable service and professional interactions with customers across a wide product base. Simply MORE! If you have a GCS email account and prefer to use your email password to access Employee Self Service < click here >; If you are a substitute, tutor, non-faculty coach, contract employee, or previous employee < click here > Customers can use GCS's web-based information system 24/7 to access account management and reporting opportunities. Realizing each situation is unique, we welcome the opportunity to discuss a partnership to provide better solutions. Often when budget planning starts, it is unknown what type of assistance may be needed, or your business requirements may change down the road. Recommendations included a through benchmarking of the center to over 90 industry peers. User name. This website is AudioEye enabled and is being optimized for accessibility. Mobile phones are not permitted on the call center floor and clean desks are enforced when required. We service the southern Virginia and northern North Carolina region. CSRs will not be available on the following holidays: Please note that the contact center is closed for staff training on the first Thursday of every month from 8:30 am to 12:30 pm Central Time (except for weeks in which there is a federal holiday closing). These suggestions provided a game plan for ways to: Implementation of the call center recommendations were calculated to increase the number of meaningful call center interactions with students and prospects by over 30% annually. We assist organizations to leverage opportunities provided by establishing a position on the global market. GCS Credit Union, with a focus on the community & our members, looks out for our customers by providing convenience & customized financial services. Mission possible: delivering an international event during a pandemic. We can adapt quickly to support a partner’s technology solution or provide one for the team. Customer Service Representative salaries at GCS can range from $11-$14. GCS provides professional contact centers, customer service and operational support. The average GCS salary ranges from approximately $24,000 per year for Customer Service Representative to $108,806 per year for Sales Consultant. Expert Customer Service Solutions Whatever your customer contact needs, GCS has the expertise to help you. We want you to come to work motivated and proud to be on our team. This demonstrates our commitment to fulfilling our customer service vision for you and creating the most satisfying experience you can have with us. Apply to Customer Service Representative, Account Strategist, Marketing Intern and more! Government agencies are under pressure to operate efficiently while increasing service to the customer. Complex operations, back office elements and, We staff and manage both dedicated and consolidated centers. GC Service s, LP or GCS is a third-party collection agency based in Texas. If … Data security is a top priority. Our customer service team work in conjunction with our production and purchasing departments which allow our customers access to all of GCS (USA) Inc. resources. Cancel. We understand the need for security and compliance. We promote from within. Compliance and data security are key issues due to the large amount of customer data. Our customer service centers are located offshore, near shore, onshore and throughout the United States. 145 reviews from GCS employees about GCS culture, salaries, benefits, work-life balance, management, job security, and more. When you become a GCS customer… Our recruiting, testing, selection, training and retention programs have been showcased by the client for providing on-time and under-budget performance. Camera security and guard surveillance are available when required. Le GCS … GCS Associates are a specialist recruitment consultancy leading the way within the Construction Supplies Sector since 2007. Resolve delinquent accounts of customers while providing quality customer service on inbound and outbound calls. 560 Gcs Service jobs available on Indeed.com. It is our mission to always provide an environment for our employees that is safe, clean and secure. Contact our recruitment team at (718) 393-4426 or email to Team HR at HR_inquiries@GCSagents.com, GCS is an Equal Opportunity Employer and encourages Minorities/Women/Protected Veterans/Disabled to apply to our team, Copyright 2020 | Designed with [fa icon="heart"] by, • Handle and carefully respond to all customer inquiries via inbound calls and email. IPC Global Customer Service System GCSS 2.12.6 Login. Recommends. What do you think? Customer service representatives (CSRs) must have skills in logistics, GPS map interpretation, critical thinking, crisis management and database sourcing. Everything from the itemized estimate that I requested to the reasonable pricing and then the friendly, efficient work done on our home was as good as it gets. Our proprietary approach to hiring, training, and teamwork delivers performance that adds value to your company. Working in a collaborative and engaging environment, you will have the chance to interact with professionals and learn from shared ideas and values. There is no grace period towards attendance. From contact centers to feet-on-the-street staff, our team delivers exceptional customer service and operational support at a cost-effective level. GCS Home. Candidates will be working without direct supervision or on their own, such as in a commercial customer service environment. GCS helps our clients meet the expectations of the groups they serve. Our core management team has worked together for over 10 years – and is still going strong. 3 Customer Services & Support Salaries provided anonymously by GCS employees. 24 hours; 3 days; 7 days; 30 days; Pay. We We are extremely happy with the service … Job Description Provide GCS technical support to French-Belux customers on the following areas: Customer Site Activities We take a long-term view to partnering with a laser focus on landing the current opportunity while keeping an eye on the horizon for ways to expand our business together. A free inside look at company reviews and salaries posted anonymously by employees. Our shared experiences make us both stronger and provide a better solution for the department or agency. “GCS (UK) Limited have always provided us with great customer service. Our background includes work in the insurance and financial markets, where we had to protect millions of customer data records. GCS Backflow is one the most experienced and one of the most established water backflow prevention service companies in greater Houston. Reviews from GCS employees about working as a Customer Service Representative at GCS. GLOBAL PRESENCE. That's why we provide two way radio service and specialize in installing, managing, and repairing two-way radio systems for a variety of industries. What salary does a Customer Services & Support earn in your area? GCS Customer Service - unofficially. Tasks included data entry, image modification, website data capture, and phone interviews and background checks. ... GCS@kmbs.konicaminolta.us . Welcome to Global Customer Service (GCS) Data Center External Site ... and other resources needed to enhance the support services that Varian provides to its customers. 32 Reviews. We manage, staff and operate contact centers of all sizes. Our centralized customer support facilities are dedicated to providing you with the ultimate "Konica Minolta Customer Service Experience." GCS was contracted by the Montana Department of Transportation to assist with upgrading three software applications. Our Global Customer Service portal offers customers and service partners technical support by Waldner – 24 hours a day worldwide. It is this passion for precision that enables us to efficiently and effectively perform to our clients’ requirements. Fast paced environment with excellent teamleaders. Global Contact Services solves the problem by keeping you in touch with your customer – no matter the channel. Tons of great salary information on Indeed.com In the workstation, all calls are recorded and activities logged. Global Contact Services (GCS) is a customer experience leader in providing exceptional customer service since 2001. That's why we invest in creating meaningful work experiences and continuous development opportunities. GCS was selected to transition back-office tasks from company facilities to a contractor-staffed center. Excellent communication, thoughtfulness, and high-quality workmanship rounded out our experience. GCS is an easy partner to have on your team. Local Business GCS is interested in strategic partnerships with government contractors at all levels. bioMérieux. 4 reviews of GCS Services "GCS Services came highly recommended from friends and we weren't disappointed! System Engineer - GCS (Global Customer Service) bioMérieux. What We Learned When GCs and Firm Leaders Rated Law Firms on Service Delivery Welcome back to the latest edition of your Law.com Pro Executive Briefing. Contact Center and Operational Support Services. Customer Service Agent (Inbound) (Former Employee) - 225 W 2nd St, Pueblo, CO 81003 - January 15, 2020. Reshaping GCS. The GCS has 4 main missions: Provide technical support to local subsidiaries and distributors; Train subsidiaries and distributors to provide training to our customers worldwide on how to use our products and solutions; Ensure that the customer’s voice is heard for technical input during projects to develop and improve our products; Being One of Us It is our mission to always provide an environment for our employees that is safe, clean and secure. At GCS, we understand the importance of instant and clear radio communication. This led to an increases in applications, enrollment, retention and completion, the key goals of the organization. We work with clients to serve customers around the world from a global footprint. 31 GCS reviews. Our state, municipal and NGO clients are the leaders in public transportation, technology, education and finance. Whether done in one of our centers, managed in a government-owned facility or dispersed as home agents, we deliver your message as intended and in a consistent manner, regardless of the channel. GCS you have earned a loyal customer in us, Thank you- Richard" Richard Seanez Call Us Today! GCS has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), such as threatening to take actions that cannot legally be taken and using false or … 7 Benefits--Photos. 1.50% APY on balances up to $10,000* 0.25% APY on balances over $10,000* Nationwide ATM fee refunds, up to $4.99 per day** No monthly service fee Customers can choose to access their Dedicated Account information and make payments online. GCS has served government agencies, municipal organizations and contractors, both nationally and internationally. Licensed agents are required for insurance products. From PCI-DSS to SOC, to HIPAA, we understand the requirements you need. Listed below are ways we can help. Gas Container Services has been at the forefront of the gas service industry since 1981. Responsibilities Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test. We provide the people, process and technology to increase performance and satisfy all requirements while providing the lowest cost and best value among technology options. 15 December 2020 | News . Inscrivez-vous pour entrer en relation. In either case, our goal is the same – learn your mission, understand your goals, and make sure to deliver. We have a unique customer service approach and gladly share our methods. That lifelong experience coupled with data-driven analysis provides real-life solutions to your biggest contact center headaches. What do you think? We We are extremely happy with the service they have provided to us. The volume of calls, emails, and faxes coming into the offices of government agencies and companies continues to rise. Our IT team set up secure access to their systems. Former Employee - Customer Service Representative in Long Island City, NY. We serve as both prime and subcontractor. GCS conducted a comprehensive, on-site evaluation for the call center of one of the nation’s largest community college systems. All; Full Time; Part Time; Contractor; Contract to Hire; Intern; Seasonal / Temp; Gig-Work; Date Posted. About GCS Credit Union; Become a Director/Volunteer; Become a Member; GCS News; YouTube; Member Feedback; Careers; Locations & Hours; Contact Us; Connect With Us Call Us: 618 … The evaluation process hinged on dual missions of: Process-improvement recommendations were segmented into five areas: Recruiting/Assessment, Training/Communication, Operations, Reporting and Technology. Cons. GCS Provides Accredited ISO 9001 Audit and Certification services globally. GCS provided back-office processing for a leading provider of information services to government and commercial customers. We want you to come to work motivated and proud to be on our team. Create Job Alert. Our size, resources and flexibility make us a logical teaming partner. GCS Credit Union, with a focus on the community & our members, looks out for our customers by providing convenience & customized financial services. All customer channels and messages are integrated, secure and compliant. From contact centers to feet-on-the-street staff, our team delivers exceptional customer service and operational support at a cost-effective level. The whole process was as described with an interview process that was slick and efficient. I work for Santa Fe Home Care and have contracted GCS on numerous occasions for different types of work and they have met our expectations and gone beyond that with an A+ service. GCS blends proven, legacy processes with innovative management approaches and contact center technology. Our management team has over 30 years of contact center and operations support experience in a wide range of industries. At GCS, we provide you with a dedicated partner manager and a more personal and responsive partner team. GCS outlines a real issue with customer service and how to address it. Our hub-and-spoke model provides cost-effective models for most types of programs. This site is not designed for use by the general public. Excellent communication, thoughtfulness, and high-quality workmanship rounded out our experience. We support your program through a proven GCS business model: We staff and manage a 600+ seat reservation and customer call center for a large metropolitan agency. 3 GCS reviews. By combining our strengths, we provide a more competitive and effective solution. bioMérieux. GCS Customer Service Representative in US makes about $11.58 per hour. Learn about GCS culture, salaries, benefits, work-life balance, management, job security, and more. Our consultation and advisory services help you improve the effectiveness, efficiency and cost of your current contact center. 5 Inter­views. We offer contact center services in multiple languages, are technology agnostic, and bring energy and experience to the team. When you work with us, you are valued and encouraged to always be learning, to share what you learn, and to grow as an individual. Go to News Go to Blog Popular topics. Your Responsibilities • Handle and carefully respond to all customer inquiries via inbound calls and email, • Provide excellent customer service using soft skills and empathy, • Produce accurate data entry by applying active listening and communication skills, • Work with confidential customer information and treat it sensitively, • Aim to resolve issues on the first call by being proactive, • Appropriately communicate with customers, What We're Looking for • High School Graduate or GED, • Excellent customer service & verbal communication skills, • Have a positive attitude and the ability to work in a team environment, • Comfortable in a production-oriented environment with quality and efficiency goals, • Ability to work a flexible schedule, including evenings, weekends and holidays when necessary, • Prior Customer Service and/or Call Center experience, • Ability to use various computer-based systems, • Organization and work prioritization skills, • Fluent bilingual skills (English & Spanish). 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We have added a new security feature to better protect your information, goal-setting resource. Expertise to help agents communicate with your customers Expert customer service centers are located offshore, shore. Providing meaningful service to ensure you receive first class personalized service regardless of current. Salary information on indeed.com this site is not designed for use by the general public the southern Virginia and North...